1. Custom / Personalised Products

Most of our products are made to order. Custom or personalised printed items are non-refundable, unless they are faulty or supplied incorrectly.

2. Faulty or Incorrect Goods

If your order is faulty, damaged, or incorrect, you must notify us within 5 working days of delivery.

We may request photographs and will, at our discretion:

• Reprint the Goods
  
  
• Replace the Goods
  
  
• Issue a refund
  
  

3. Non-Custom Products

Non-custom items may be returned within 14 days of delivery, provided they are unused and in original condition.

Return shipping costs are the customer’s responsibility unless the item is faulty.

4. Refunds

Approved refunds will be processed to the original payment method within 14 days.